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Creative Virtual are hosting several educational webinars throughout the year, on topics of particular interest to companies looking to improve customer service and reduce costs.
June, 2009
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Philips USA talk about implementation of their Virtual Agent |
| The team will talk about their implementation of the Virtual Agent that went live in February 2008 for Philips and Magnavox |
Subjects included:
Timescales of project
Setup process
Lessons Learned
Results achieved
Benefits of the Virtual Agent
What next |
| Request copy of presentation summary |
May, 2009
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Implementing Virtual Assistants |
| Speaker: David Kohn, Head of ecommerce, Waterstone’s |
| Waterstone’s Virtual Assistant went live in December 2008. Join David Kohn as he will discuss Waterstone’s experiences of working with Creative Virtual, the benefits of having a Virtual Assistant on their website and he will also outline Waterstone’s plans on how they are going to increase the functionality of their Virtual Assistant moving forward. |
| Request copy of presentation summary |
February, 2009
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Implementing Virtual Assistants |
| Speaker: Ben Payne, Product Information Manager - National Rail Enquiries |
| In July 2007, National Rail Enquires added 'Lisa' (their Virtual Assistant) to their website. Join Ben Payne as he will discuss how Lisa can provide users with a complete 'hand holding' experience, up-to-date rail travel information, and how she has helped them to reduce the amount of calls made to their contact centres whilst at the same time providing valuable insight into their customers needs. |
| Request copy of presentation summary |
November, 2008
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Philips USA talk about implementation of their Virtual Agent |
| The team will talk about their implementation of the Virtual Agent that went live in February 2008 for Philips and Magnavox |
Subjects included:
Timescales of project
Setup process
Lessons Learned
Results achieved
Benefits of the Virtual Agent
What next |
| Request copy of presentation summary |
February, 2008
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Use of Virtual Agents on Corporate Websites - ROI and Clients talk |
| Speakers: Alliance & Leicester project team |
Case Study - The team will talk about their implementation of Virtual Agent that went live in September 2007
Subjects included:
Timescales of project
Setup process
Lessons Learned
Results achieved
Benefits of the Virtual Agent
What next
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| Request copy of presentation summary |
December, 2007
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Use of Virtual Agents on Corporate Websites - ROI and Clients talk |
| Speakers: Richard Simons, Creative Virtual; Creative Virtual Clients |
Case Study- Clients talk about their experience with Virtual Agents
How to measure ROI from a Virtual Agent?
Evaluating your current search versus a Virtual Agent
What resource is required to implement and maintain a Virtual Agent?
A look behind the scenes at how Virtual Agents work.
Space is limited |
| Request copy of presentation summary |
April, 2007
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Use of Virtual Agents on Corporate Websites - BT |
| Speakers: BT "Emma" project team |
Case Study- BT spoke about their implementation of Virtual Agent "Emma"
Subjects included:
Timescales of project
Setup process
Lessons learned
Results achieved
Benefits of "Emma"
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| Request copy of presentation summary |
April, 2007
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Use of Virtual Agents on Corporate Websites - Birmingham Midshires |
| Speakers: Birmingham Midshires |
Case Study- Birmingham Midshires spoke about their implementation of Virtual Agent "Red"
Subjects included:
Timescales of project
Setup process
Lessons learned
Results acheived
Benefits of "Red"
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| Request copy of presentation summary |
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